Scams do not sell products; they sell urgency. The friction they introduce is psychological—rush, secrecy, authority, … The Friction of Financial Scams and How to Listen for ThemRead more
Behavioral Biases in Buying Insurance
Buying insurance is a cognitive puzzle. We over-insure the frequent and under-insure the catastrophic. We anchor … Behavioral Biases in Buying InsuranceRead more
Risk Pools and the Politics of Fairness
Insurance works because risk is pooled: many pay small amounts so that the few who suffer … Risk Pools and the Politics of FairnessRead more
Reinsurance: The Insurance of Insurers
Reinsurance is the safety net under the safety net. Insurers promise to pay when bad things … Reinsurance: The Insurance of InsurersRead more
Underwriting and the Human Pattern
Underwriting is the craft of predicting the future with incomplete information. It examines the human pattern—age, … Underwriting and the Human PatternRead more
Claims: How Stories Become Numbers
A claim is the moment when a story—my basement flooded, my car was hit, I slipped … Claims: How Stories Become NumbersRead more
Deductibles: Choosing Your Skin in the Game
A deductible is a line you draw: below this, I pay; above this, the insurer pays. … Deductibles: Choosing Your Skin in the GameRead more
Liability: The Cost of Being in the World
To live is to bump into things—physically, financially, legally. Liability insurance prices the cost of those … Liability: The Cost of Being in the WorldRead more
Auto Insurance: The Mathematics of Roads
Roads are algorithms masking as asphalt. Each trip is a problem in probability—speeds, distances, human attention, … Auto Insurance: The Mathematics of RoadsRead more
Property Insurance and the Weight of Walls
Homes feel permanent until a pipe bursts, a tree falls, or a spark finds old insulation. … Property Insurance and the Weight of WallsRead more